Digital Transformation Services

ITAfricaOur ServicesDigital Transformation Services

Explore our Digital Transformation services.

Read the Report

Driving better customer experiences in any channel or business process.

Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. We can help.

  • Digital Technology Enablement & Integration

    Includes the technology from GLB’s social, mobile analytics and cloud technology stack (SMAC) plus the technical support to make a digital strategy successful. The integration of digital technologies with an existing technology infrastructure is included as well.

  • Digital Marketing Strategy

    We analyze your ecosystem to create a “customer 360” strategy, including the development of a marketing playbook for serving a range of consumer types (both B2B and B2C) across both digital and offline channels.

  • Digital Content Strategy

    Our content strategy focuses on aggregation, storage and distribution to digitize, acquire, optimize and re‑use digital assets and provide a seamless interactive experience across channels.

  • Digital Strategy & Innovation

    We help you develop a digital business strategy aligned to business objectives, leveraging digital capabilities and market advantages to produce sustainable competitive advantage. We specialize in helping clients create successful new business models when facing existential threats.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

AV Installation – Salasala in Dar Es Saalam – Tanzania Mabwepande_site1

AV Installation – Salasala in Dar Es Saalam – Tanzania

The client asked ITAFRCA for AV Solution and Security. With our smart home technology approach, we provided a solution t
Home Automation – Residential Home in Thika – Kenya home

Home Automation – Residential Home in Thika – Kenya

The project is a finely built residence in Thika, Kenya, covering an area of 14400 square meters. ITAFRICA provided a co
Security Surveillance – Mjengo Ltd. Thika mjengo

Security Surveillance – Mjengo Ltd. Thika

ITAFRICA were approached by Mjengo Ltd. upgrade their Surveillance system to cover more areas in their premises. Their i

White Papers

How Expensive Are Smart Homes?

Tech News IMG-20230307-WA0020

A smart home sounds like something out of a science fiction ...

Introducing UHD Video Over Fibre Extender

Products News FVE4K-KIT1

The FVE4K-KIT is an industry-leading HDMI2.0 4K 60Hz 4:4:4 H...

The ultimate smart living with smart home

March 14, 2024

Imagine every morning at 5 AM, the lights in the living room and kitchen turn on, and your security system disarms. Around sunrise, the shades/curtain...

Rules for Lighting Your Home: Use Dimmer Switches

April 9, 2023

Why Does Dimmed Lighting Feel Better? During daylight hours we’re accustomed to varying degrees of natural light and dimmers help mimic this variatio...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.

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